Section 1: Introduction

System Requirements

The requirements outlined below are necessary to run At Your Service – Repair Centre. While the program will run with the minimum configuration, the recommended configuration will provide a more comfortable working environment.

System Requirements for At Your Service – Repair Centre

Component

Minimum

Recommended

Operating System

Windows XP, Windows Server 2003, Windows Vista, Windows Server 2008, Windows 7 or Windows Server 2008 R21,2

Windows XP or Windows 7

Processor

Pentium compatible

1 GHz Pentium 4 compatible or higher

Memory

512 MB RAM

1 GB RAM or more

Disk Space

200 MB free hard disk space

300 MB free hard disk space or more

Database

MDAC 2.6 or higher
MySQL 5.0 or higher3 (optional)
Microsoft SQL Server 2000 or higher desktop, express, or server edition3 (optional)

MDAC 2.8
MySQL 5.0 or higher3 (optional)
Microsoft SQL Server 20053 or higher (optional)

Input Devices

Keyboard and mouse
Bar code reader (optional)
Credit card swipe reader (optional)
PINpad entry device (optional)
Digital camera (optional)
Topaz 1 x 5 signature pad (optional)

Keyboard and mouse
Bar code reader (optional)
Credit card swipe reader (optional)
PINpad entry device (optional)
Digital camera (optional)
Topaz 1 x 5 backlit signature pad (optional)

Video

800 x 600 video display

1024 x 768 video display or higher

Printers

Inkjet or laser printer

One or more laser printers
One or more label printers (optional)

E-mail

Connection to an SMTP mail server or a MAPI mail client (optional)

Connection to an SMTP mail server or a MAPI mail client (optional)

Fax

Fax printer driver or Microsoft Personal Fax, Captaris RightFax, Quadrant Software FastFax, or a subscription to an on-line fax service4 (optional)

Microsoft Personal Fax, Captaris RightFax, or Quadrant Software FastFax (optional)

Text Messaging

A subscription to an on-line SMS text messaging service5 (optional)

A subscription to an on-line SMS text messaging service5 (optional)

Web Browser6

Microsoft Internet Explorer 6.0 or higher, Mozilla Firefox 1.0 or higher, or another browser that supports CSS and JavaScript (optional)

Microsoft Internet Explorer 8.0 or higher (optional)

Word Processor

Microsoft Word 97 (version 8.0) or higher (optional)

Microsoft Word 2003 (version 11.0) or higher (optional)

Spreadsheet

Microsoft Excel 97 (version 8.0) or higher (optional)

Microsoft Excel 2003 (version 11.0) or higher (optional)

Network

10 Mbps or higher (optional)

100 Mbps or higher (optional)

Internet

Dial-up or dedicated connection (optional)

High-speed dedicated connection (e.g. DSL or cable modem; optional)

Remote Access

Citrix XenApp or Microsoft Windows Remote Desktop Services (optional)

Citrix XenApp (optional)

Accounting Software

QuickBooks Pro, Premier, or Enterprise edition for either Canada, the United Kingdom, or the United the United States version 2007 or higher, or for Australia version 2010 or higher (optional)

QuickBooks Pro, Premier, or Enterprise edition for either Australia, Canada, the United Kingdom, or the United States version 2010 or higher (optional)

Report Customization

Crystal Reports 9, 10, or 11 (optional)

Crystal Reports 9, 10, or 11 (optional)

1 AYS will still typically work on earlier versions of the Windows operating system, however they are no longer officially supported. Windows Vista and Windows Server 2008 are only supported for licensed users of version 2.6 and higher. Windows 7 and Windows Server 2008 R2 are only supported for licensed users of version 3.1 and higher.

2 AYS is supported on both 32-bit and 64-bit versions of Windows.

3 SQL Server software is required only for the Repair SQL and Retail SQL editions.

4 See Internet Fax Services for a list of supported on-line fax services.

5 See Internet Messaging Services for a list of supported on-line text messaging services.

6 Also required by your customers to view the repair order entry and repair status web sites (see On-line Repair Order Entry, and Repair Status Web Site).

 

(See also Optimizing Hardware for Speed, and Optimizing a Network for Speed.)

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